Refund policy

Thank you for shopping with Her Moment. Please review our policy carefully before placing an order. By completing a purchase, you agree to the terms below.

Returns

Return requests must be initiated within 7 days of delivery. Items must be shipped back within 4 days after your return request is approved. If the item is not shipped within this 4-day period, the return package may be returned to the sender and the return may be denied.

Returned items must meet all of the following requirements:

  • Be unworn, unused, unwashed, and in original condition
  • Have all original tags attached
  • Be free of stains, makeup, perfume, odors, pet hair, or other marks
  • Include the original packaging, when applicable
  • Be shipped back within the required timeframe

If a returned item does not meet these requirements, the return will be denied.

Non-Returnable Items

The following items are final sale and cannot be returned:

  • Discounted or sale items
  • Accessories
  • Swimwear
  • Shoes

Refunds and Store Credit

Her Moment does not issue refunds to the original payment method. Approved returns will be issued as store credit only.

Store credit will be provided after the returned item has been received and inspected. If the item does not meet our return requirements, store credit will not be issued.

Shipping Delays and Carrier Issues

Her Moment is not responsible for delays, missed delivery guarantees, lost packages, damaged packages, or delivery issues caused by USPS or UPS.

If your package is lost or arrives damaged, you must file a claim directly with the carrier:

  • UPS: UPS Claims Support
  • USPS: USPS Claims Support

Her Moment is not responsible for delays caused by the mail carrier and will not refund shipping charges if USPS or UPS fails to meet a guaranteed delivery timeframe. Please contact the carrier directly regarding shipping delays or delivery concerns.

Once an order has been dropped off with USPS or UPS, it is outside of Her Moment’s control.

Please allow 1–3 business days for tracking information to appear after your order has shipped.

Incorrect Shipping Addresses

Customers are responsible for entering the correct shipping address at checkout. Her Moment is not responsible for packages returned to us because of an incorrect or incomplete address.

If a package is returned to Her Moment due to an incorrect address, additional shipping charges may apply before the package can be reshipped.

Order Changes and Cancellations

Orders cannot be edited or canceled once they have been placed.

The only cancellation option available is cancellation in exchange for store credit, when approved by Her Moment. Once an order has been processed or shipped, it cannot be canceled.

Contact Us

For questions about returns or store credit, please contact:

Her Moment
Email: shophermoment@gmail.com