Privacy Policy

This Privacy Policy explains how Her Moment (“we,” “us,” or “our”) collects, uses, and shares personal information when you visit shophermoment.com, place an order, contact us, or otherwise use our services.

Information We Collect

We may collect information you provide directly, including your name, billing and shipping addresses, email address, phone number, order details, account information, return requests, and messages. Payment information is processed securely by Shopify and its payment providers; Her Moment does not directly store complete payment-card numbers.

We may also collect information automatically, such as your device and browser type, IP address, interactions with the store, referring pages, and cookie or similar technology data.

How We Use Information

We use personal information to process and deliver orders, provide customer service, manage returns and store credit, prevent fraud, improve the store, communicate service updates, comply with legal obligations, and—when permitted—send marketing communications.

How We Share Information

We share information only as reasonably necessary with service providers that help operate the store, including Shopify, payment processors, shipping carriers, fraud-prevention providers, analytics providers, and marketing services. We may also disclose information when required by law, to protect our rights or customers, or as part of a business transfer.

We do not sell personal information for money. Some online advertising or analytics activities may be considered “sharing” or “targeted advertising” under certain privacy laws. Where applicable, you can manage these choices through our Your Privacy Choices page.

Cookies and Similar Technologies

Our store and service providers may use cookies and similar technologies to keep the site functioning, remember preferences, understand site use, prevent fraud, and support advertising. Browser settings and any privacy controls shown on the site can be used to manage certain choices.

Marketing Communications

You can unsubscribe from promotional emails using the unsubscribe link in an email. Service-related messages about orders, accounts, or returns may still be sent when necessary.

Data Retention and Security

We retain personal information for as long as reasonably necessary to provide services, maintain business and tax records, resolve disputes, enforce agreements, and meet legal requirements. We and our service providers use reasonable safeguards, but no method of internet transmission or storage is completely secure.

Your Rights

Depending on where you live, you may have rights to request access, correction, deletion, or a copy of certain personal information, or to limit certain uses. We may need to verify your identity before completing a request. To make a request, contact us using the information below.

Children’s Privacy

Our store is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this policy from time to time to reflect changes to our practices, services, or legal obligations. The updated version will be posted on this page.